Frequently Asked Questions

Do you offer services beyond HubSpot, such as integrating other CRM platforms or marketing tools?
🔹 We specialize in HubSpot, but we frequently integrate HubSpot with other tools like ERPs, email platforms, and analytics systems. If you’re looking for a specific integration, we can usually make it work—or recommend the best approach.
Can you customize HubSpot solutions for niche industries or unique business models?
🔹 Yes! From MedTech to education, we’ve worked across industries and build tailored HubSpot setups that fit your specific workflows.
What is your process for auditing an existing HubSpot setup?
🔹 We run a full portal health check covering data hygiene, automation, pipeline structure, user roles, and more. Then we provide a detailed report with recommendations—no fluff.
Do you provide training sessions for in-house teams to manage HubSpot independently?
🔹 We offer recorded tutorials, step-by-step guides, and live walkthroughs to ensure your team can confidently take the reins.
How do you handle data migration from other platforms to HubSpot?
🔹 We manage migrations in phases—mapping, cleaning, importing, and validating. Whether you’re on Salesforce, Excel, or something obscure, we’ve probably done it.

What are your pricing models—do you offer project-based, retainer, or hourly rates?
🔹 We offer flexible models: hourly consulting, fixed-scope projects, or ongoing retainers. It all depends on your needs.
Is there a minimum contract duration or commitment required?
🔹 Not necessarily. We work with short-term and long-term clients—though some projects (like full CRM builds) require a minimum scope.
Do you offer bundled service packages or à la carte options?
🔹 Both. Some clients just need a quick fix or audit; others go for a full-blown onboarding and automation setup.
Are there any hidden fees or additional costs for specific services?
🔹 No hidden fees—everything is scoped and agreed upon upfront.
Do you provide discounts for startups or non-profit organizations?
🔹 In select cases, yes. Reach out with your details and we’ll see what we can do.

Can you integrate HubSpot with other tools like Salesforce, Slack, or custom APIs?
🔹 Yes. We integrate HubSpot with CRMs, Slack, Google Sheets, payment platforms, and more—including custom-coded workflows.
What level of post-implementation support do you offer?
🔹 Depends on your package, but most clients stick around for ongoing support, optimization, and training.
Do you assist with setting up advanced features like custom reporting dashboards or automated workflows?
🔹 That’s one of our core services. We love a good dashboard.
What is your response time for technical support inquiries?
🔹 Our clients usually hear back within a business day—often faster. For ongoing support clients, we offer faster response SLAs.

How do you manage projects with clients in different time zones?
🔹 We’re based in Israel but work globally. As long as you're not sending invites for 3 AM, we’re good.
What communication channels do you use for ongoing projects?
🔹 We use any communication method that works for the customer: Email/ WhatsApp/ Slack or project tools like Trello/Asana are also an option.
Can clients track the progress of their projects in real-time?
🔹 For larger projects, we offer shared project boards and milestone tracking.
Do you provide regular reports or updates during the project lifecycle?
🔹 Yes. You’ll always know where things stand—weekly or bi-weekly updates are standard.

Do you offer any guarantees regarding improvements in lead generation or sales performance?
🔹 While no agency can guarantee performance (and you should run from the ones that do), we do focus on measurable impact and track everything we implement.
How do you measure the ROI of your services for clients?
🔹 We tie our efforts to real business metrics—whether that’s revenue, deal velocity, or marketing influence. Plus, we offer an HubSpot ROI calculator you can try.
Do you offer ongoing optimization services after the initial implementation?
🔹 Yes—many of our clients stay on for continuous improvement, reporting, and strategy support.

Who will be the main point of contact during our project?
🔹 You’ll work directly with one of our HubSpot experts—no getting passed around or stuck in support purgatory.
What is the size and structure of your team?
🔹 We are a boutique agency. That means fast response times, direct communication, and deep expertise—no juniors learning on your dime.
What certifications or qualifications do your team members hold?
🔹 We're a HubSpot Platinum Partner, and our team holds multiple HubSpot certifications, including onboarding, automation, and marketing.
Do you collaborate with external partners or freelancers?
🔹 Occasionally, for specific needs like advanced development or design—but they’re vetted and managed by us.
How do you stay updated with the latest HubSpot features and best practices?
🔹 We live and breathe HubSpot—monitoring updates, testing features, and writing blog posts and how-to guides regularly.

Can you assist with content creation or only the technical aspects of marketing?
🔹 We focus on strategy, automation, and execution—but collaborate with content partners when needed.
What is your approach to handling urgent requests or last-minute changes?
🔹 We’re used to fast pivots. Just let us know what’s critical and we’ll prioritize accordingly.
Do you have experience working with companies in highly regulated industries?
🔹 Yes—especially in healthcare, MedTech, and finance. We understand the compliance requirements and tailor HubSpot setups accordingly.
How do you handle project delays or unforeseen challenges?
🔹 Transparently and proactively. We communicate early and often to keep things on track or adjust timelines when needed.